‘If the team gets the process right, it will get the performance right’. Rupert Eales-White Process clarity in any team is very important to enable the smooth running of the task. After the team has been given their task,…
Ensuring a Successful Team Meeting
There are reams of articles and book chapters devoted to the topic of running an effective team meeting but most of them address this issue from the perspective of the team leader or team manager. This article is addressed to…
Shared Leadership Sustains High Performance in Teams
‘The concept of shared leadership offers a way of increasing risk taking, innovation, and commitment that can create an organization that is responsive, flexible, and successful.’ Peter M. Smith, President of consulting firm Peter Smith Associates The two…
Frontline Performance
Companies in the airline sector or hospitality sector are in constant direct contact with their customers. It is necassary in order for them to do their jobs. However, customer focus does not translate into actions and appropriate behaviour among these…
How High Performance in a Frontline Team Positively Impacts Organisations
Whether it’s on the battle ground or within the corporate ground, the teams that are on the frontline, have a major role to play in generating results. On the battle ground, the Generals decide the battle strategy, but it is…
How to Set Goals that Inspire High Team Performance
The following examples compare and contrast different ways of framing goals and portray how the use of performance orientation in goal-setting could be a far superior way to stimulate and motivate the team performance. Sales Team in a Soft Drink…
Setting Goals that Inspire High Team Performance
Goal clarity is critical for teams to proceed on their common mission, but cut and dried goals that provide task direction but no challenge or performance criteria normally will not produce the desired results. Goals are a major factor in…
How Can a New Team Activate Itself?
Once a new team is created and briefed on a task, it is bound to face a certain amount of teething problems before the team finally gets its momentum going. The following pointers serve as a guideline for teams that…
Process Change Accelerated Through Teams
Process is the way a task is performed. All organisations big or small in any business sector want their operation to run smoothly and be free of operational glitches, errors and problems. Therefore process improvement and change involves finding the…
Working Models For High Team Performance
Most organisations today use teams in some form or another and are realising that getting the best is no easy game. Managers are constantly attempting to crack the team management puzzle. There are various theories and models proposed by authors…